Refund & Cancellation Policy

At Mindhind Consulting Group ("Mindhind", "we", "us", or "our"), we strive to deliver high-quality consulting and implementation services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations may be granted for our services.

1. Service Engagement & Payments

Engagements begin after a signed agreement and receipt of payment (full or partial as per the agreement). Payment terms (upfront, milestones, or monthly retainers) are agreed upon in writing before the commencement of work.

2. Cancellation Policy

a. Before Project Start:
If the client chooses to cancel the service before the project has commenced, a full refund may be issued minus any administrative or onboarding costs incurred.

b. After Project Start:
Once work has begun:

• Cancellation requests must be made in writing.
• Charges will be applied for work completed up to the cancellation date.
• No refund is issued for completed milestones or deliverables.

c. Retainer Services:
For ongoing monthly or quarterly services (e.g., CRM management, support):

• Cancellation requires a 15-day notice before the next billing cycle.
• Charges for the current billing period are non-refundable.

3. Refund Policy

We do not offer refunds for:

• Change of mind after service delivery.
• Lack of usage of purchased services.
• Delays caused by client in providing assets, approvals, or feedback.

Eligible refunds may be issued in the following rare cases:

• Failure to deliver services as outlined in the agreement.
• Duplicate or erroneous payment.

All refund requests are subject to evaluation by our management team and must be submitted to info@mindhind.com within 10 days of the issue.

4. Refund Processing

• Approved refunds will be processed within 10 business days.
• Refunds are made to the original payment method used.
• Transaction fees (e.g., payment gateway charges) are non-refundable.

5. Exceptions

This policy does not apply to:

• Custom software development (unless specified in contract)
• Licensing fees for third-party tools or CRM platforms
• Training or consultation hours already delivered

6. Contact Us

If you have any questions or wish to request a refund or cancel a service, please contact:

Mindhind Consulting Group
Email: info@mindhind.com