Terms & Conditions

Effective Date: May 20, 2026
Last Updated: May 20, 2026

Welcome to Mindhind Consulting Group (“Mindhind”, “Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, platforms, consulting services, staffing solutions, software applications, digital products, communications, and all related services provided by Mindhind.

By accessing our website or engaging with our services, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Company Overview

Mindhind Consulting Group is a global consulting and technology organization providing services including but not limited to:

• CRM Consulting & Implementation
• Salesforce Consulting
• HubSpot Consulting
• Zoho CRM Services
• Microsoft Dynamics Solutions
• Staffing & Recruitment Services
• IT Consulting & Managed Services
• Software Development
• AI & Automation Solutions
• Digital Marketing Services
• Performance Marketing
• Cloud & Infrastructure Services
• Business Process Optimization
• Enterprise Technology Solutions

2. Acceptance of Terms

By using our website or services, you acknowledge that:

• You are legally capable of entering into binding agreements.
• You have authority to represent your organization where applicable.
• Information provided to Mindhind is accurate and complete.
• You will comply with applicable laws and regulations.
• You agree to all operational, commercial, legal, and confidentiality obligations outlined herein.

These Terms apply to:

• Website visitors
• Clients
• Prospective clients
• Vendors
• Candidates
• Contractors
• Business partners
• Platform users

3. Scope of Services

Mindhind provides services based on:

• Signed agreements
• Statements of Work (SOW)
• Proposals
• Contracts
• Purchase Orders
• Service Level Agreements (SLAs)
• Non-Disclosure Agreements (NDAs)

The exact scope, pricing, timelines, deliverables, and responsibilities shall be defined in project-specific documentation.

Mindhind reserves the right to:

• Modify service offerings
• Upgrade or discontinue services
• Introduce operational changes
• Change pricing structures without prior notice for future engagements

4. User Eligibility

Users accessing our website or services must:

• Be at least 18 years of age
• Use services for lawful purposes
• Possess legal authority where acting on behalf of an organization
• Avoid unauthorized, fraudulent, or malicious activities

Mindhind reserves the right to deny access to any user violating these terms.

5. Website Usage Rules

Users agree not to:

• Attempt unauthorized access to systems or servers
• Interfere with website functionality or security
• Upload malware, harmful scripts, or malicious software
• Scrape, copy, or extract data without permission
• Reverse engineer proprietary systems
• Use automated bots without authorization
• Misrepresent identity or affiliation
• Use website content for unlawful purposes

Any misuse may result in:

• Immediate termination of access
• Legal action
• Financial claims for damages
• Reporting to authorities

6. Intellectual Property Rights

All content and assets owned or developed by Mindhind remain exclusive intellectual property unless otherwise agreed in writing.

This includes:

• Logos and branding
• Website content
• Business methodologies
• Documentation
• CRM frameworks
• Training materials
• Presentations
• Software code
• Graphics and designs
• Marketing content
• AI systems and automations
• Process documentation
• Internal operational structures

Users may not:

• Reproduce content
• Redistribute materials
• Modify proprietary assets
• Sell or license company content
• Use branding without authorization

Unauthorized use may result in legal action.

7. Client Responsibilities

Clients engaging with Mindhind agree to:

A. Provide Accurate Information

Clients must provide accurate and complete:

• Project requirements
• Technical documentation
• Access credentials
• Operational information
• Contact details

B. Timely Approvals

Clients are responsible for:

• Reviewing deliverables promptly
• Providing approvals within agreed timelines
• Sharing feedback in a timely manner

Delays in approvals may impact project schedules.

C. Compliance Obligations

Clients must ensure:

• Legal ownership of provided data
• Compliance with applicable laws
• Proper authorization for integrations and access sharing

D. Internal Coordination

Clients are responsible for:

• Assigning internal stakeholders
• Ensuring decision-making availability
• Maintaining communication continuity

8. Service Engagement Process

Service engagements may include:

• Discovery sessions
• Requirement gathering
• Technical analysis
• Implementation planning
• Project execution
• Quality assurance
• Deployment
• Support and maintenance

Project milestones may vary depending on:

• Scope complexity
• Client dependencies
• Third-party integrations
• Technical feasibility

9. Pricing & Payment Terms

A. Commercial Terms

Pricing shall be governed through:

• Proposals
• Contracts
• Invoices
• Statements of Work

All quotations are subject to revision unless contractually finalized.

B. Invoicing

Invoices shall be payable within the agreed payment period.

Mindhind reserves the right to:

• Pause services for overdue payments
• Delay deliverables
• Restrict platform access
• Terminate agreements for non-payment

C. Taxes

Applicable taxes, GST, duties, levies, or government charges shall be borne by the client unless explicitly stated otherwise.

D. Currency & Transaction Charges

International payments may be subject to:

• Currency conversion fees
• Bank transfer charges
• Payment gateway fees

Such charges remain the responsibility of the client.

10. Refund Policy

Unless explicitly mentioned in a signed agreement:

• Payments made for consulting, staffing, development, or digital services are non-refundable.
• Advance payments secure project allocation and resource commitments.
• Refunds, if approved, shall remain solely at Mindhind’s discretion.

Completed work and utilized resources remain billable.

11. Confidentiality & Non-Disclosure

Mindhind maintains strict confidentiality standards.

Both parties agree not to disclose:

• Business information
• Financial records
• Technical data
• Source code
• Recruitment information
• Client databases
• Internal strategies
• Operational documentation

Confidentiality obligations survive termination of engagements.

Separate NDAs may govern specific projects.

12. Data Protection & Privacy

Mindhind processes information in accordance with its Privacy Policy.

Clients are responsible for:

• Ensuring lawful data sharing
• Obtaining necessary consents
• Maintaining compliance with applicable privacy laws

Mindhind implements reasonable security measures but does not guarantee absolute immunity from cyber threats or unauthorized access.

13. Recruitment & Staffing Terms

For staffing and recruitment engagements:

A. Candidate Ownership

Candidate ownership validity periods may apply as per signed agreements.

B. Candidate Information

Candidate resumes and profiles remain confidential and may not be shared externally without authorization.

C. Hiring Responsibility

Final hiring decisions remain solely with the client.

Mindhind does not guarantee:

• Employee performance
• Retention duration
• Future conduct of hired candidates

D. Replacement Policies

Replacement clauses, if applicable, shall be governed by contractual terms.

14. Third-Party Services & Integrations

Mindhind may integrate or work with third-party platforms including:

• CRM systems
• Cloud providers
• APIs
• Marketing tools
• Analytics platforms
• Recruitment systems

Mindhind is not responsible for:

• Third-party outages
• Platform limitations
• Licensing restrictions
• Vendor pricing changes
• External policy modifications

Clients are responsible for maintaining valid third-party licenses and subscriptions where required.

15. Service Availability

While Mindhind strives for uninterrupted services, we do not guarantee:

• Continuous uptime
• Error-free functionality
• Uninterrupted access
• Complete compatibility across all systems

Scheduled maintenance, upgrades, and external dependencies may temporarily affect availability.

16. Limitation of Liability

To the maximum extent permitted by law, Mindhind shall not be liable for:

• Indirect damages
• Consequential losses
• Business interruption
• Data loss
• Revenue loss
• Reputation damage
• Cyber incidents
• Third-party failures
• Delays caused by external vendors

Maximum liability shall not exceed the total fees paid for the relevant service engagement during the preceding three months.

17. Indemnification

Users and clients agree to indemnify and hold harmless Mindhind against:

• Legal claims
• Damages
• Liabilities
• Regulatory penalties
• Operational losses

arising from:

• Misuse of services
• Violation of laws
• Intellectual property infringement
• Unauthorized data usage
• Breach of contractual obligations

18. Warranties Disclaimer

All services are provided on an:

• “As-is”
• “As-available”
• “Best effort”

basis unless explicitly stated otherwise in written agreements.

Mindhind disclaims all implied warranties including:

• Merchantability
• Fitness for particular purposes
• Non-infringement

19. Force Majeure

Mindhind shall not be liable for delays or failures caused by events beyond reasonable control including:

• Natural disasters
• Government actions
• Internet outages
• Cyberattacks
• Pandemics
• Labor disputes
• Infrastructure failures
• Power outages
• War or civil unrest

Project timelines may be reasonably extended under such circumstances.

20. Suspension & Termination

Mindhind reserves the right to suspend or terminate services in cases involving:

• Non-payment
• Fraudulent activity
• Security violations
• Abuse of personnel
• Contractual breaches
• Illegal conduct

Either party may terminate engagements subject to agreed contractual notice periods.

Outstanding dues remain payable upon termination.

21. Non-Solicitation

Clients agree not to directly hire, solicit, or engage Mindhind employees, contractors, or consultants outside agreed commercial arrangements during active engagements and for a specified period thereafter, unless otherwise agreed in writing.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these terms shall fall under the exclusive jurisdiction of courts located in Chandigarh, Punjab, India.

23. Amendments & Updates

Mindhind reserves the right to:

• Modify these Terms & Conditions
• Update operational policies
• Revise commercial structures

Updated versions shall be published on the website with revised effective dates.

Continued use of services after updates constitutes acceptance of revised terms.

24. Severability

If any provision of these Terms is found invalid or unenforceable, remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, along with:

• Privacy Policy
• NDAs
• Contracts
• Statements of Work
• Service Agreements

constitute the complete agreement between parties unless superseded by written contractual arrangements.

26. Contact Information

For legal, operational, or contractual inquiries:

Mindhind Consulting Group
Email: info@mindhind.com
Website: www.mindhind.com